Big Cities Collection

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

Our shipping policy is designed to ensure our customers receive their orders in a timely and efficient manner. Please note that we only ship to addresses within the United States.

For orders that qualify for free shipping, the total order value must be over $399 for one-time purchases, or over $99 for subscriptions. If the order total does not meet these requirements, shipping will be calculated based on the weight of the items being shipped. The shipping cost will be displayed at checkout before the order is confirmed.

Our standard processing time for orders is 1 business day, and orders placed after 2 PM will be processed on the next business day. Please note that this processing time does not include shipping time, which may vary depending on the shipping method selected at checkout.

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team for assistance.