Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing the theme.
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General Questions

Yes, all our diffusers and scents meet the highest quality parameters in the industry. Our products are safe for kids, pets and furniture. We also are cruelty free, paraben free, vegan and petroleum free. In addition to this, we are part of the international fragrance association (IFRA) that means we use safer fragrances through regulations.

The main difference between both is that in a cold air diffuser we don't use water or heat. Our devices disperses an aroma into the air in a fine dry mist of nano-particles. This means the diffuser filters cold air from your space and then diffuses the oils into the air as an ultra-dry mist. Dispersing scent with cold air is the safest and cleanest way to fill a room with perfume. The reason behind this is that cold air does not dilute the scented oils, disperse other unneeded substances into the air, or leave a residue. With this new technology, we can give you a more powerful and better fragrance.
Our HVAC diffusers works through the device's cold/hot air diffusion technology. This technology breaks down fragrance oils into a dry mist of nanoparticles using cold filtered air. This fine, dry, scented mist is released into the air conditioning ducts and sends a consistent, even, delicious scent experience to all areas served by the central air conditioning system.
Yes, most of our customers can complete installation themselves in less than an hour following our instruction manual but we can schedule an appointment to install it.
Yes, you can send us an email and we will answer your question within 24/36 hours.
The sense of smell is the only sense that is directly linked to our limbic system, which is in charge of our behavioral and emotional responses. When we experience a specific scent our brain immediately associates it with a place and a specific feeling. Research has shown that aromatherapy has significant health benefits, especially related to emotional well-being. It is scientifically proven how important it is to spend time in a scented place, studies show that it can reduce irritation, stress and also can positively impact the mood. There are many reasons to add scents to your place. Maybe you need to improve your air quality or just want to feel more relaxed. Whatever the reason, an Aromatter® diffuser is the perfect solution. Here are a few of the most popular benefits of scenting.

a) The oils used in these diffusers are specially created to Improve the air quality with nice smell, bring smelling fresh and clean all times.
b) Improve your mood. If you feel anxious or depressed, you may be able to benefit from using essential oils to help relieve your symptoms and improve your mood.
c) Sleep better: the use of essential oils can also help to promote better sleep.
d) Reduce stress: another common reason for using aromatherapy is to reduce stress and anxiety. Many people find that they are able to achieve a better state of mind simply by diffusing certain oils into the air.
e) It smells great and it is a great way to relax.
Aroma is an important component in effectively marketing a brand and its products. Whether it is to entice customers into the store or to create a more welcoming atmosphere once they are inside, the right fragrance can make all the difference. In fact, the presence of ambient scents can result in a more positive mood, a lower level of anxiety and a higher level of calmness. Certain scents can be even more effective at influencing customer behavior than ads or promotion. Regardless of industry, a good scent can not only attract customers and clients, also can build emotional connections, improve brand perception and create a unique experience that will leave a lasting impression.
Start scenting your business.
When the full oil bottle is inside the device, it should always be in an upright position to prevent oil from spilling and damaging the internal mechanics of the diffuser.
For the diffuser to work, the fan must be always on at least.

Scent Questions

Yes! Considering that our devices use an innovative cold air diffusion technology, they don't leave any residue left behind and our scents are pet friendly, safe for children, furniture, and the most important thing, cruelty free and petrol free.

Aromatter® oil scents are a blend of therapeutic-grade essential and perfume-quality fragrance. Our fragrances are designed to preserve all the therapeutic benefits of essential oils and provide the best aroma quality. We only work with hypoallergenic fragrances that comply with IFRA (The international Fragrance Association) and that have the highest levels of safety on the market.

Our fragranced oils are designed to be used only with our diffusers. Our oils are manufactured with a specific viscosity that guarantees optimal aroma distribution and does not damage the internal components of the diffusers. Using other oil may break your diffuser and will void your diffuser warranty.
It is not recommended to apply our oils to the skin even though they are essential and have plant essences because they are pure (not diluted). If you get oil on your hands or skin, wash the area with soap and water. Avoid contact with the eyes.
Essential oils are oils that are obtained by mechanical pressing or distillation, they are concentrated plant extracts that preserve the natural smell and flavor of their origin. Each essential oil has a unique composition of chemicals. The chemical composition can vary within the same plant species, or from one plant to another.
People should not have adverse health problems due to our oils since they are made with the best essences derived from plants and pure essential oils. In addition, it is important to mention that our oils have antibacterial, antiviral and antifungal properties. As we mentioned before, diffusers and essences are safe to use around people, pets, furniture, plants, and all kinds of objects. Also, our fragrances are certified under IFRA, this means that we meet the highest standards in the aroma industry.
This depends on how much you use it (diffuser on/off). The recommended setting is 8 hours per day, this makes the oil bottles last approximately 1 month.
If you are not pretty sure of that to order, you can request a free sample if needed. Just send us an email and one of our scenting experts will be in touch to guide you to the perfect fragrance for your home or business. You only need to pay for the shipping.

Diffusers Questions

We offer two types of diffusers with the latest air technology. The first option is the portable line of diffusers which can work anywhere by simply plugging it into an electrical outlet. These diffusers do not require central air conditioning. On the other hand, our second choice is HVAC diffusers, these require a central air conditioning system to operate and disperse the scent through the ductwork of your home or business.
The main difference is that a freestanding diffuser plugs in and works anywhere there is an electrical outlet. On the other hand, the HVAC diffusers are connected to your air conditioning system, providing a broader and more uniform coverage in the entire place. To give you a more exact detail, find it below,

a) Our independent units are: Mini Eiffel Diffuser.
b) Our hybrid unit: Colosseum Diffuser, Colosseum XL Diffuser and Big Ben Diffuser. This can be used independently or connected to your air conditioning system.
c) Our HVAC unit: the most powerful and bigger diffuser, the Empire state Diffuser, can only be connected to the HVAC system and scents larger spaces.
Yes, you can use the fan option or heat settings in the central A/C system. Warm air will give you a stronger fragrance experience, that’s why we recommend you turn the intensity down.
The suggested intensity should be between 25-35% so that the essence lasts the whole month (using it 8 hours a day). If you want less intensity, we recommend between 10 and 15% and if you want a strong and concise intensity, we recommend 60%.
As a personal recommendation, we suggest our customers place their diffusers in the main area of ​​their homes or businesses. If you use one of our free-standing diffusers, place it where you want to feel the greatest intensity of aroma. If you are using one of our HVAC connected diffusers, the scent will disperse evenly throughout the area that the air conditioner covers so you don't have to worry about choosing the best spot for your diffuser.
No maintenance is needed for the diffusers. The only requirement for the diffuser to continue working is to the empty bottle once the fragrance runs out. It is usually once a month depending on the use. If needed, you can clean your diffuser internally with alcohol every 90 days.
No! Changing the oil is super simple and does not need a technician but we are always here to help our clients so that we can arrange a meeting to change the oil. The cost of that will depend on the location of the customer and the number of oils that need to be changed. You can send us an email to learn more.
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